|ORDER VALUE||PACKAGING & POSTAGE|
|ANY||FREE Royal Mail (typically 2-3 days)|
|ANY||£7.99 DPD Local (1 day)|
We post within the UK and worldwide to the following countries:
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Portugal, Sweden and USA.
Our guarantee is to select the most cost effective way to ship your order within the best possible time frame.
We have a simple priority schedule: all orders received before 2:30pm will be picked and dispatched the SAME DAY for standard delivery by Royal Mail or dedicated carrier.
This means that under normal circumstances your goods will be delivered to you within 2 working days of your order within the UK. In the unlikely event that you have not received all your goods within 14 days of the date of order, you must notify us immediately.
You can check the status of your order by logging into your account and selecting Order History.
Royal Mail Cruciform © and Trade Mark of Royal Mail Group Ltd
Reproduced by kind permission of Royal Mail Group Ltd. All rights reserved.
Cancellation & Returns
You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery. Notice must be given in writing via email or post. A phone call is not an acceptable method of cancellation. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
On cancellation, goods must be returned to us at your cost unless the goods are being returned because they are incorrect, faulty, or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier.
N.B. If you cancel your order prior to receiving delivery it is most likely that beyond 2 days after the date of your order, the order will be in transit to you, in which case you will be liable for the cost of return as indicated above and in 4.2 of our Terms and Conditions.
How to return an item
- You will need the Order ID at the top right of your invoice and the details of the item you wish to return.
- Contact us using the Contact Form or by email firstname.lastname@example.org
- We will specify back to you the preferred method of return.
- Return the item to us in its packaging and original condition and if you have requested a replacement we will dispatch it or process the appropriate refund.
Our money back promise is that if you are not completely satisfied with any item you have purchased from us you may return it to us within 30 days of the date of delivery and we will refund the purchase price. Faulty returns are accepted after the 30 day cancellation period.
Your statutory rights are not affected by this promise.