To contact us please use our Contact Form or call 03330 556602.

1. How to place an order
Browse or search our product inventory. Select the item and click Add to Basket. Confirmation that the item has been added appears on screen.

2. Checkout Process
Click View Basket to review the items in your basket.

3. Basket Contents
You can update quantities on this page as well as removing (and adding) items.

Click Continue Checkout ».

4. Login/Registration
For security, customers are required to create an account. The registration form can be completed quickly using the postcode/address lookup. Returning customers can then login using the email address and password registered.

5. Delivery Details
This stage allows the invoice and delivery address details to be confirmed.

Click Continue Checkout ».

6. Payment
6.1 Selector: this stage allows any notes/instructions to be included with the order before payment is made.

Click Proceed to Payment ».

6.2 Form: this stage is for credit/debit card payments and requires information to be entered accurately. Any errors will be reported at the top of the screen in a red for correction.

The following information can be found under Credit Card Information:

• Card Type: select a card from the available list.
  We accept: MasterCard, Visa, Visa Delta, Visa Electron, American Express, Maestro & Solo.
• Card Number: should be entered without any spaces/dashes.
• Expiry Date: select month / year from menus.
• Maestro, Switch & Solo cards only:
  Start Date: select month / year from menus and enter issue number if applicable.
• Security Code: last 3 digits on reverse strip and 4 digits on front of Amex.
  
• Cardholder Name: enter exactly as it appears on the card.
• Customer Information: address information should be reviewed.
• The terms and conditions must be accepted by clicking the checkbox.

MasterCard® SecureCode™ and Verified By Visa (3D Secure authentication)
Cards enrolled in these schemes will require the card’s registered password to be submitted in a subsequent, bank verification screen.

Some cards, not registered with 3D Secure authentication, may still display this screen: simply click ‘i am not enrolled/no thanks’ (or similar). Please note: clicking ‘cancel’ will cancel the order!

Click Complete Transaction » to send the information securely to SagePay for processing.

7. Order Status
A confirmation screen will be displayed with the status of order. If successful, an email will be sent to your registered email address and the order can also be viewed within the Order History section of your account.